Her claims include a breach of express warranty, unjust enrichment and other counts. Bean to live up to its 'waterproof' promises." However, Lenzi's complaint says, "This after-the-fact disclaimer is too little, too late for Plaintiff and other purchasers who purchased the Products trusting L.L. Lenzi says L.L.Bean has modified some marketing materials and product descriptions since she sent a notice of her legal claims in April 2022, and that the company now admits its zippers are not waterproof or are instead water-resistant. The complaint quotes and includes screenshots from similar customer reviews of L.L.Bean boots advertised as waterproof. You are more than welcome to return the boot to us." The boots are waterproof up to the zipper base. The zippers on these boots (are) not waterproof. The L.L.Bean Customer Satisfaction team responded to the review by saying: "We are sorry that the boots didn't perform as you expected. Useless boot if it can't keep feet dry," the person wrote. "Not waterproof zipper lets water inside shoe. ![]() The complaint includes a screenshot of a one-star customer review of the Storm Chaser boots from January 2020 in which the buyer criticized the footwear. Her lawsuit says "truly waterproof" zippers would be far more expensive to produce than the ones used by L.L.Bean. Lenzi alleges the boots in question are made with a zipper that the company knows is not waterproof and does not include a gusset used in other L.L.Bean boots to block moisture. "Moreover, each and every Class member who purchased the Products was exposed to the 'waterproof' claim." "For years the Company’s marketing and labeling communicated a consistent and material message that the Products were 'waterproof,' providing a 'barrier' against water infiltration, without qualification," the complaint states. The document includes photos of individual products and displays inside retail stores and in catalogs, as well as screenshots from the company website and social media pages. The complaint details at length the way L.L.Bean markets certain boots as waterproof in stores and on its website. A woman who answered a phone number associated with Lenzi said any questions should be directed to her attorney and then hung up. The attorney who represents Lenzi did not respond to emails or a voicemail about the case. "We do not comment on pending litigation." "We look forward to addressing these claims through the legal process," Amanda Hannah wrote in an email. ![]() But the identified boots, including the model purchased by Lenzi, are shown with tags, labels and other marketing material describing them as "waterproof."Ī spokesperson for L.L.Bean said the company is aware of the lawsuit. None of the models is the traditional, lace-up "Bean boot" style. The complaint also identifies a half dozen other boot models with zippers that it claims are not waterproof, based on information from manufacturers about the zip closures. Lenzi known the truth that the Mislabeled Boots were not 'waterproof,' despite their labeling to the contrary, she would not have purchased them." Lenzi first learned that the 'waterproof' representations and warranties that induced her purchase were false and misleading," the complaint states. Lenzi experienced water leakage into the interior of those boots after wearing them outside on an inclement weather day in or about April 2020, which is when Ms. "After purchasing the Mislabeled Boots, Ms. The boots cost between $100 and $125 and were advertised as waterproof. The 123-page complaint says Lenzi purchased the Women's Storm Chaser Boots with a zipper closure in March 2020 from an L.L.Bean store in Victor, New York. Linda Lenzi filed a class action against the iconic Maine company in a Rochester, New York, federal court, seeking more than $5 million in damages for tens of thousands of potential class members. ![]() ![]() L.L.Bean Inc., the famed Freeport retailer that got its start 111 years ago selling boots for wet weather, has been sued for false advertising by a New York woman who says some of the company's boots aren't waterproof as claimed.
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